Privacy Policy

About this Privacy Policy

This Privacy Policy applies to personal information handled through the Rolling 22 Casino website, related online services and communications. Personal information means information that identifies a player, or information that can reasonably be connected with a player or their account. The information collected and the way it is used may depend on which services a player accesses, the account features they use and the choices they make.

By using the website or creating an account, players acknowledge that information may be collected and used for the purposes described in this Privacy Policy. Where consent is required, it will be requested in an appropriate way. Players may choose not to provide certain information, but this may mean that an account cannot be opened, a transaction cannot be completed or some website features cannot be provided.

This policy is intended to provide clear general information rather than describe every possible technical or operational process. Privacy practices may be updated when services, technology or legal requirements change. The current version published on the website should be read before using the services.

Privacy principles

• Collect information that is reasonably needed to operate and support the casino website.
• Use information for clear and legitimate purposes connected with the services.
• Take reasonable steps to keep information accurate, secure and accessible only to authorised people or service providers.
• Keep information only for as long as needed for its purpose, unless a longer period is required by law.
• Provide practical ways for players to ask questions or exercise available privacy rights.

Information collected and why it is used

A casino website typically handles several categories of information. Some information is supplied directly by a player, some is generated when the website is used and some may be received from providers that help with verification, payments, security or technical operations. The information requested should generally be relevant to opening and managing an account, providing gambling services, meeting legal obligations and protecting players and the website.

Account and contact details

This may include a player’s name, date of birth, residential details, country, username, account credentials and contact information. These details can be used to create and administer an account, confirm identity, communicate about account activity, provide customer support, manage preferences and keep records accurate. Contact information may also be used to send service messages, such as security notices, account updates or information about transactions.

Identity and verification information

To verify a player and help prevent misuse, the website may handle identity documents, proof of address, images, verification information and information needed to assess account activity. Verification can support age and identity checks, anti-fraud processes, responsible operation of the service and compliance with obligations that apply to online gambling businesses. Players should provide information that is complete, current and accurate, and should follow secure instructions when submitting documents.

Payment and transaction records

The website may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction status and related account history. Payment information may be processed through specialist payment providers. Depending on the payment method, the casino website may receive limited payment details rather than complete card or banking information. These records help process transactions, answer enquiries, identify unusual activity, resolve disputes and maintain required financial and operational records.

Device, usage and cookie data

When a player visits the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, access times and error information. This data can help keep the website working, understand performance, detect suspicious activity, improve usability and provide security monitoring. It may be combined with account information where this is reasonably needed for these purposes.

How information is used

• To register, verify and manage player accounts.
• To provide gambling, payment and account services requested by players.
• To respond to questions, complaints and support requests.
• To perform security, anti-fraud, anti-money-laundering and account protection checks.
• To understand website use, fix faults and improve products, features and communications.
• To send marketing where permitted and where the player has provided the required consent or has another applicable choice.
• To meet legal, regulatory, taxation, accounting and record-keeping obligations.
• To protect the rights, safety, property and legitimate interests of players, the website and other people.

Cookies, sharing, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on a device when a website is visited. Rolling 22 Casino may use essential cookies to support login sessions, account security, navigation and core functions. Other cookies may help remember preferences, understand website traffic, measure performance or improve relevant communications. A player can manage or disable cookies through their browser settings. Disabling some cookies may affect the availability or performance of certain website features.

When information may be shared

Personal information may be shared where it is reasonably needed to operate the services or fulfil the purposes described in this Privacy Policy. This can include sharing with technology providers, payment processors, identity and verification providers, fraud prevention services, customer support tools, hosting providers, analytics services and professional advisers. These providers should receive only information relevant to their role and may be expected to handle it securely and in accordance with applicable requirements.

Information may also be disclosed when necessary to protect the website or its users, investigate suspected fraud or unlawful activity, respond to a valid legal request, enforce terms and conditions, resolve a dispute, or support a business change. Some service providers may process information outside Australia. Where this occurs, reasonable steps should be taken to use appropriate safeguards and maintain suitable privacy protections.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, secure transmission, monitoring and staff or provider responsibilities. No online service can guarantee that information will be completely secure, so players should use strong account credentials, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is generally kept only for as long as it is needed for the purposes explained in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, reasonable steps should be taken to securely delete it, anonymise it or otherwise remove its connection with an identifiable player.

Your privacy choices and data rights

Players may have rights and choices regarding the personal information held about them. These rights can be affected by the nature of the request, identity verification requirements, legal obligations, the rights of other people and the need to protect the website from fraud or misuse. A request does not normally require a player to provide more information than is reasonably needed to confirm identity and locate the relevant records.

How to make a request

To ask about personal information or exercise a privacy right, email support@rolling22casino.click. In the request, players should explain what they are asking for and provide enough account or transaction context for the relevant information to be found. For security, additional information may be requested before a response is provided. Requests will be considered and handled within a reasonable time, subject to applicable requirements and any necessary identity checks.

• Access: request confirmation of whether personal information is held and ask for a copy or explanation of relevant information.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing need or legal reason to retain it. Some information may need to remain available for required records, security, dispute or other lawful purposes.
• Withdraw marketing consent: ask to stop receiving promotional communications or withdraw consent for marketing. Service and security messages may still be sent where they are needed to operate or protect an account.
• Information about use: ask general questions about the purposes for which information is handled, the categories of information involved and the types of providers that may receive it.

Marketing preferences

Players can choose not to receive marketing communications or can withdraw marketing consent by contacting support@rolling22casino.click. Where an unsubscribe option is included in a marketing message, it may also be used to update preferences. Processing an unsubscribe request may take a short time, and messages already scheduled or sent may not be recalled. Withdrawing marketing consent does not affect processing that is needed for account administration, security, transactions, support or legal obligations.

Keeping information accurate

Players should update account details when they change and should tell support if information appears incorrect. Accurate information helps with account access, identity checks, payment processing, security reviews and customer service. If an account is closed, some information may remain in records for the required period, but it should continue to be protected and used only for appropriate purposes.

Questions about this Privacy Policy, concerns about the handling of personal information or requests to exercise data rights should be directed to support@rolling22casino.click.